Course Aim:

The aim of the course is to develop the knowledge, skills and attitude of the participants to enable them to provide On-The-Job-Training Technical Support instruction.

Course Duration:

1 Month self-study followed by 1-week residential phase.

Outcomes:

Demonstrate a deep and comprehensive knowledge of the importance of good OJT in Technical Support.

Language:

The course will be conducted in the English language.

Scope:

Techniques of One-to-One Training, Briefing Techniques. Learning Process, Teaching Techniques, Human Behaviour in Technical Support Training, Monitoring Trainees and Correcting Errors, Distance Learning Material, One-to-One Lecturing, Practical Instruction.

Methodology:

The learning methodology will consist of a module of distance learning, classroom lectures, simulated exercises, group discussions and video presentations.

Contact Person:

To enrol on this course please contact Mr. Sibusiso Habile email: sibusisoh@atns.co.za